Where did my dvd drive go

jondoe · #1 09-02-2003, 04:52

I have a Sony Dru500a burner installed and was using Nero fine. I installed DVDXCopy, and now my DVD or DVD burner do not appear in any program. They don't even appear in My Computer. In Device Manager, they have yellow ! next to each CD drive and they have the following message:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.(Code 19)

I uninstalled both programs and they still do not appear in My computer. What should I do?

dust2dust · #2 09-02-2003, 05:32

try unistalling dvdxcopy

then device manager remove dvdrom and writer ,restart pc they will reinstall as pc boots

or if u got xp u cpould just restore your pc back a few days

jondoe · #3 09-02-2003, 05:38

Did that already. Uninstalled, checked registry, removed in devie manager. still no luck. WHen I reboot, windows reinstalld the drives but same thing happens. I have XP. How do i restore my PC back a few days?

CactuSaq · #4 09-02-2003, 08:19

you should just format your hd!

inocent · #5 09-02-2003, 10:03

i had the same problem so unistalled dvdxcopy and the drive "gersec"something like that then you restart u computer and the dvd drive will appear again
that's what i did hoe this helps