cd rom drivers missing

[green777]

hi, i have just cleaned my computer of adware/trojans and found i no lomger can use my cdrom drives, I dont have a install disk as all was pre-installed when i bought it. I had this problem once before anf cannot remember what i pressed on to get them back. Im sure i went into applications then drivers but not sure, when i check using the properties etc says hard ware installed but get a error code 37 come up for both my rom drives. (wish i had a cdrom install drivers disk at the start)Never got anything at all not even windows xp
Any help thanks

[Joe Forster/STA]

See Micro$oft's page about the Device Manager error codes: http://support.microsoft.com/kb/310123. (Also, next time, quote error messages exastly, there's obviously a textual description, not only an error code!) Also, try http://www.driverguide.com for all kinds of device drivers.

[DABhand]

Green I dont mean to say this but, you are a bloody computer Jinx hehehe :P

[green777]

thanks for all the help, sometimes i get spells like this get one problem sorted onlt to replace it with another one tried both the sites says site down for the driver place, The hardware on the computer is installed but i no loger see the 2 cdrom pictures, i get this come up after going to properties etc ive tried pressing on the cdrom in the list on the leftr but get up this device status windows cannot initialize the device driver for this hardware code 37
I run a setup in the application dir (the one with drivers and tools) a few weeks back when i could not see the 2 cdroms and that got them back, damned if i can remember what i ran Jinxed lol you domt know the half of it, But thanks guys for all your patience and help

[DABhand]

Ok lets goto basics..

1. Check to see if both drives have their jumpers set properly (if sharing the same IDE ribbon) one should be master and one should be slave. And check the BIOS is seeing the drives at startup, if it doesnt there is a problem you can check with the following ideas.

2. When PC is off, check that the IDE ribbon connecting the 2 drives is firmly connected to the motherboard and back off the drives. Remember for IDE ribbons The red/white dotted side of the cable matches with the red power cable of the power connector. I.e. RED <> RED.

3. Check with another IDE ribbon incase the one you have is faulty.

4. Also install IDE drivers and Chipset drivers for the motherboard.

5. If all else fails, remove one drive from the chain physically (do this when PC is off) by removing the IDE ribbon from the back, and try with just the other drive, and vice versa one drive may be faulty and causing intermittent problems.

6. Bash the PC with a big hammer!

[green777]

Hi guys,
Problem sorted all i need was a vob fix, got thar and ran it all ok, I was supprised to see just how many people have had this problem, still wont happen again now i know to use.

[Joe Forster/STA]

Uhm, you needed a what?

[DABhand]

VOB as in DVD perhaps?

[Softix]

1.Remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.

2. Restart your computer.