CD writer not burning at all

[Alexander01]

I recently got a new CD writer from Dell as a replacement for my old one. My old one was a piece of crap 4x and they kindly got me a 16x.

Well the first day I got it, it worked fine. The next day however, after restarting my computer, it wouldn't function properly. It would appear to be burning, but the CDs came out blank. This occured using 4 different CD burning programs. I made sure twice that Test Burn and Simulation were checked off.

After calling Dell, they unfortunately told me that it would be best just to reboot the computer, which I have no problem with. The only thing, though, is that I have some information and documents on this computer which I'd like to save but how to do so without my CD burner working?

Also, if anyone knows anything about this following CD writer, please tell me what you can because I can't seem to find anything about it. The CD writer is a HL-DT-ST CD-RW GCE-8160B.