Video Cut-Scene Problems

[lufcfan]

It may be a laser problem, but I'd get on to Sony anyway...

[Fidney]

Cheers m8 - did just that.

I've got to say that Sony are by far the best company I can recall ever dealing with!

Phoned them about 4:30 yesterday afternoon and spoke to a very pleasant lady who asked me to try a couple of things to see if it was the memory card, TV lead or console at fault.

Although I couldn't find my original receipt I had registered the PS2 when we bought it, and within a couple of clicks she had confirmed that I was covered by the warranty.

Off I went and tried what she had asked - it turned out to be the console itself, so phoned them back at 6:30pm - spoke to another pleasant lady who advised that I could swap it for a remanufactured console of the same model, colour and age (fully rebuilt and tested as if new) or send it off for repair (which unfortunately would take 4/5 weeks).

I chose the former option and at 8:45 this morning a courier was at the door with my replacement! They even sent brand new power and video leads and a brand new controller to swap with my originals.

The replacement comes with a three month warranty - if there are any problems whatseover I merely have to give them a bell and they'll replace without question.

Now that's what I call service.

Wonder if they'll give ntl a few tips if I ask them nicely!!

BTW lufcfan - I commend you on your excellent choice in footie teams!

[lufcfan]

Yeah, Sony are VERY good when it comes to repairing your PS2. I've known people out of warranty to send them in and they come back repaired and good as new

Btw... Thanks for your comment on my footie team