Messiah 2 pro just installed PS2 b/u's will not load

[jblade44]

I have taken it back to the installer and they advised me that if PS1 and DVD Movie backups work then there is not a problem with the install ???

I left it there and told them that quite simply... is will not load PS2 backups.... just gives the pls insert PS format disk.

What do I do if they call me and say they have found no problem???