A message for the man Charlie

[craigwaites]

Originally posted by psx_paul
I have been buying from Bigpockets for a while now and would highly recommend them.

I did too Paul until recently. Everybody makes at effort selling the gear (and lets face it, bigpockets have quality gear at low prices with prompt deliveries!).

You can tell good customer service, at how that company deals with faulty goods. Some respond quickly (accepting the situation)and repair/replace the goods or refund your money.

Others like www.bigpockets.co.uk (a front for IT solutions) try to fob you off! Tell you one thing which meets with your satisfaction like (in my case) a replacement drive will be despatched by courier, please have the old drive ready for collection.

I soon realised when the courier never arrived. I was then told to return the drive by post (sent recorded delivery of course). To which I duely obliged. But unfortunately depite phone calls and false promises about a replacement drive been despatched that day (3x) I am still without my drive.

Now this is from a single order worth in excess of £600! I dread to think how they would act if I only spent 20 quid!