Please help me back up Soulreaver UK!!

[sky]

Hi there, I'm new to backing up games.
I copied Legacy of Kain Soulreaver with CDclone and cdrwin and both times the copy would not play past the introduction. I then found the "Paradox" patch "pdx-sruk.exe" which I put in the directory with the .cue image, when I try to run it I just get a "cannot open ISO" message. I also tried using ppf-o-matic and that gives me a "not a ppf file" message.
Please could someone advise on what I am doing wrong and how to do it right?
Much thanks indeed
Sky