I'm still having a problem with broadband adapte..more help please

I can't get it to upload to my comoputer. I followed the instructions on xena's site but it won't connect. I tried pinging it but it couldn't find it does anyone know how to solve this problem. I would also like to appologize for my recent post about swearing and calling you all geeks. The only reason i did that because no one ever answers my questions. Let alone look at them.