Pioneer burner problem

[suupasaiyajin]

Hey guys, my friend got a pioneer 106 recently to back up his games and I've got the same burner and same software (RecordNow Max 4.5) and mine works fine but his computer says no compatible recording devices could be found. Why won't his work? I'm new to this burner update stuff but I went to veritas and downloaded px something and installed it and it didn't work. I read something on here about firmware upgrades, what is this and how do you get it and do you think this is the problem or should I try another program.