EA's customer care is making using their DVDs and CDs even scarier.
Quote:
Hello,
Thank you for contacting us here at Electronic Arts Technical Support. First of all I would like to apologize for the inconveniences you are going through believe me I know how you feel I'm a gamer myself.
You will need to purchase a new set of game. I am sorry but damaged or lost disks are irreplaceable because the warranty policy does not apply. This constitutes general neglect and voids any warranty EA offers on its products. Even if it is one disk from a several-disk set, the warranty policy applies to the software as a whole and can not be replaced if one of the disks is missing or damaged.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase http://support.ea.com/
Jessie U.
Electronics Arts Technical Support.
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10-03-2006, 11:09
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