Video Cut-Scene Problems

[Fidney]

Hi all,

My son has an unmodded SCPH-50003 which is just under a year old.

On several games (all original discs) - Spider-Man the Movie 2, Lord Of the Rings: The Return of the King and Harry Potter and the Prisoner of Azkaban - there seems to be a problem when playing video sequences in-between levels etc - sometimes the video will play fine, but the audio will judder, pause or jump whilst at other times it is the video that stalls whilst the audio plays OK.

Gameplay does not seem to be effected and neither does DVD playback.

We thought that this was a normal occurance until he went to a friends house and played on his mate's ROTK and POA - he noticed there were no problems whatsoever. They swapped discs and my son's discs played fine at his mate's house, but his mate's discs were effected our usual problems on my son's PS2.

I have used a DVD cleaning disc, but this has had no effect whatsoever.

Has anyone seen this problem before? Any ideas how to fix it?

I would go straight back to Sony as we purchased it on 6 December 2003 (I can tell from my CC statement), but I can't find the original receipt for repair under warranty!!!!

Any help or advice greatly appreciated.

[lufcfan]

It may be a laser problem, but I'd get on to Sony anyway...

[Fidney]

Cheers m8 - did just that.

I've got to say that Sony are by far the best company I can recall ever dealing with!

Phoned them about 4:30 yesterday afternoon and spoke to a very pleasant lady who asked me to try a couple of things to see if it was the memory card, TV lead or console at fault.

Although I couldn't find my original receipt I had registered the PS2 when we bought it, and within a couple of clicks she had confirmed that I was covered by the warranty.

Off I went and tried what she had asked - it turned out to be the console itself, so phoned them back at 6:30pm - spoke to another pleasant lady who advised that I could swap it for a remanufactured console of the same model, colour and age (fully rebuilt and tested as if new) or send it off for repair (which unfortunately would take 4/5 weeks).

I chose the former option and at 8:45 this morning a courier was at the door with my replacement! They even sent brand new power and video leads and a brand new controller to swap with my originals.

The replacement comes with a three month warranty - if there are any problems whatseover I merely have to give them a bell and they'll replace without question.

Now that's what I call service.

Wonder if they'll give ntl a few tips if I ask them nicely!!

BTW lufcfan - I commend you on your excellent choice in footie teams!

[lufcfan]

Yeah, Sony are VERY good when it comes to repairing your PS2. I've known people out of warranty to send them in and they come back repaired and good as new

Btw... Thanks for your comment on my footie team