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I've seen this outside NEO4 onm JAP PS2s with auto-eject. In the case I'm thinking of, the spindle doesn't mechanically synch with the tray and the DVD-R isn't properly engaged. This was solved first by assisting the tray on close with a finger push; finally by greasing the tray "rails".
If the spindle isn't pushing up at all, look to your ribbon cable to the servo or some other link, possibly physical.
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[b][color=red]Charlie[/b][/color]
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