make sure that your cd/rom and or the cd/r is compatable with clonecd if that is what u r using, i to used clonecd trial vesion and made a complety usable copy. so i know it works with clonecd. but try to leave most of the settings alone, first thing u should do is leave the read and write settings alone. u dont need to use those,now on the image tab set the browser to were u want the image to be created, i prefer to create a folder and name it "sims" and then set the browser for that folder. then put a check in the "delete after a successful write". that is how i did my complete copy without using any cracks or anything. best of luck.