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JoWood develop his own protection which include in the games it publish. Intrusive or not they create a protection just like Atari is doing - each one follows his own path.
I still believe in big publishers like Sierra, THQ, JoWood, etc. Even if some of the products they publish don't worth a cent.
The support is a formality for the publisher if the dev company has his own forum, ex:
CoH/OF/DoW: Relicnews
World in Conflict: Massgate
Universe at War: Petroglyphgames
The Witcher: thewitcherforum
etc.
The Witcher, Never Winter Nights, and others has his own space in Atari forums but is useless in content comparative to the devs forums.
Many others uses the publisher forum space as HQ for they customers like:
Phenomic (Spellforce) uses JoWood forums
Eden Studios (TDU), Eugen Systems (AoW) uses Atari forums
etc.
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