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Sounds like the same issue that some people have with Gears of War, can't click the Gamer Profile button to create their profile.
My mate had this issue with GoW until I built him a new system yesterday, and now he can play GoW and create a profile?
His old system had an nForce3 chipset and new has an AMD 590 SLI chipset, not sure if that's the reason but it solved the problem, could be a hardware issue?
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