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The beta-testing departments are vastly ignored, highly underpaid, and in some cases even non-existent or highly undermanned.
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In my opinion we (the purchaser) are in fact the Beta testers!
As you rightly say, games are released these days with bugs etc and it is the public who report them, and then we see a patch released.
I believe most game companies do this on purpose to save money on paying testers etc.
Certainly worth considering isnt it?