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Connect another, provedly working PC to the router, re-configure it with the proper IP addresses (should be listed in the manual/contract he got from the internet provider) and see if that works. If it works, your friend needs his PC to be properly configured. If it doesn't, the cable connection is faulty, have the internet provider come to his house and check it out (it's their damn job!).
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Joe Forster/STA
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