@I_Will_Never_Die
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That statement alone proves he just downloaded the game.
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Yes its very possible you are correct but it does not entirely prove he downloaded it!
When I installed Battlefield 2 and went online with it, for the first time, I got the 'Serial does not match or has already been used' (something like that) message!! And I can assure you it is a original purchased Disc!
So some errors can just happen with no explanation?
Never assume the worse until you have the correct proof and if they have not said they downloaded it then please dont assume the worse!
But like I already said, it is possible you are correct!
@proshop
If it is indeed the original 'purchased' disc you are having problems with then you need to contact the game publisher and discuss your problem with them!