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It's a fee designed to discourage people buying the game, making a copy, then returning it to the store. Pretty much all software stores in the US have it.
As for tech support, I contacted them, but they just gave a stock answer telling me to uninstall Daemon like software. I'm pretty pissed, but the thing is, no one else I've talked to has even heard of this problem occuring. It seems like I'm the one guy in 100,000 a random piece of software just bluescreens for, for no good reason. I'll probably try imaging the discs, installing/playing from those next.
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