While decrypting the game the process stops @ 33% and within hours nothing happens. Do I have any support possibility?

Shall I go back to the discounter and bring it back with an activated account? I´m totally pissed off with this game.

I got an unguilty address for e-mail-support and a telephone number which costs me nearly one buck/euro per minute(0,62€/min).

Can someone please help me?