Quick update - I got my PS2 v12 back on Friday all nice an upgraded - in prefect working order
Many thanks to all @ Game World Direct for their support and especially to Ben, who remained in contact with his customers despite all their troubles.
Overall, excellent communication and product turn-around considering the sh*t storm they were dealing with...
Will be coming back to you guys again in future, hope you get those responsible for the upset.
Thanks again Ben
