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Don't think that's for shure, maybe there's something wrong with his USB in general. Also, some mainboard brands are known to have such problems with certain USB devices. I remember when I tried to get the Logitech Mouseman Dual Optical running on my VIA KT133 board... same thing.
So, first of all, make shure that ALL your mainboard's drivers are up to date. If that still doesn't solve the problem, search the internet for people with the same mainboard havin trouble with USB devices.
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