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Hi HumanElve,
If you have multiple CD/DVD drivers in your PC - including emulated ones! - then make sure that the game CD/DVD is inserted into a drive that has either 1) the lowest drive letter or 2) the same drive letter as the drive you've installed the game from.
Your problems should be gone, if you reinstall the game. If it still doesn't work, take the CD/DVD back to the shop and ask for their help, it's their duty. Good luck,
Joe
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Joe Forster/STA
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