i`ve tried it out as well and sent them an email with my original system information, but i deleted all information about virtual drives, drivers of daemon tools and alcohol and i added information about my physical drives, because, when the report was made, my drives were deactivated by sfn.
search in the report for the words a347, d347, generic, daemon, alcohol and delete the entry.
make a system information yourself with your physical drives activated and copy the information about the drives under the chapter [cd] to your splinter-cell report to the same chapter [cd].
when you see it you`ll know what i`m talking about.
then send these informations to
[email protected] (or something like that I`m not sure anymore) and you`ll get your new key.
so did i and it worked fine for me. they sent me a new key.
hope i could help.
greetz
nitro