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i just wanted to add my 2 cents; the tray opens with a very special mechanism, first it moves the big white thing to the side, so it moves the laser down. then the white thing knocks the tray into the mechanism, which opens the tray. if you have tried to open the tray by yourself, things may have gone messed up, with the tray opening only halfway. in this case, you'd need to put the mechanism back together properly, with first taking the tray out, then putting the white thing so the laser is down, then putting the tray back in and sliding it to the end, and then moving the white thing back to put the laser right. then your mechanism is correct again.
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