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Originally Posted by Luciel
as far as i know most of "known" retailers here in uk
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You don't even know for sure the return policies of retailers in your own country?
In any case, that is certainly not true in the U.S.
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if its not possible he should get another copy.
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No, he shouldn't. If both games don't work, then odds are it's not the games that are the problem, but rather his PC and the copy-protection. I already gave him a solution for Tron which will work for sure. A Diablo 2 crack most certainly also exist since it was one of the first Safedisc v2 games.