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What format is the audio files you are trying to back up?
MP3, WAV, WMA, Tracks from original CD, Audio CD direct backup, etc...
If the burner worked fine at one time, what has changed?
Do you suspect any virus activity?
If it was once good, it should still be working, unless the laser in the burner has gotten dusty/dirty. ( try cleaning )
ASPI should not be an issue if it was at one point working, unless there is something that has been overlooked when you/he re-installed the software.
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[B]may the best of your past, be the worst of your future......:cool: ....[/B]
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