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how should you know....well eveidently you dont but just to answer your question.sometimes problems occur without the developer knowing about them or they dont know what causes them and if enough people have the problem sometimes someone somewhere has a resolution. i have had several problems that the developers had no idea on and i have found answers by browsing forums and posting questions. simply put, no one, even the developer, knows how to troubleshoot every little problem, more often than not someone has experienced the same problem and found a resolution regardless of whether or not the developer is aware of the problem itself or ow to correct it.
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