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They do have a company rules that they cannot reply email when they are out of town.
I had experience like this once, I emailed Charlie and he have no reply. I waited for a bit more than a week and got his reply and found out that he was out of town and missed shipping my chip before he leave. He then shipped the chip right away and I received it after a few days. Try PM Charlie.
You may try pm dust to see if he can help you find Charlie. You should contact dust next time when you wanted a chip. He reponse to pm/email quicker than Charlie.
Hope you got your chips soon.
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