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I had exactly the same issue (also xp although not relevant I don't think...)
Check your sound card drivers. I ha unwittingly put a software device as my default sound device (not the Audigy) which tw2003 didn't like.
Control panel etc. will let you check the preferred hardware is the default.
If no luck send dxdiag info to EA support, they are reasonably ok.
Let us know how you get on...
Dave
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