try there FAQ
http://www.goldenhawk.com/faq_body.htm
then try email support
http://www.goldenhawk.com/support_body.htm
I also have had strange problems with using CDRwin on some computers.
May not be the best if it doesn't work, these are all good!!!
Try these good Bin/Cue burning softs;
FireBurner or
BlindWrite or
Nero or
Fantom CD