I was having problems with it myself. But i just brought the new sony DRU 500 DVD+-RW drive and none of my programs will see it as a recorder (NERO, PRASSI )So I had to us the program that came with it. The only problem is that it will not let me burn ISO' only files from my hard drive. So i had to turn my XBOX ISO's back into the regular files to burn them. Burning them this way works no need to make ISO's All my games extracted great except NFL 2K3 and a few others I was having problems with. I think the ISO tool kit corrupted the data when making the ISO's. I don't have the riped files from the original any more. I only have the corrupted ISO. GOOD LUCK