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Have you tried using NERO to copy a dvd game.
If NERO doesn't work either it could well be a faulty a04.
My first a04 lasted 2 days then it had to be changed.
Or like others have said it might not be connected correctly,
depending on the motherboard you have to make sure your using
the correct ribbon connecting the a04 to the motherboard
eg, 80 conductor or 40 conductor.
Argo.
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